Nigeria Consumer Business

Source data

Complaints received and resolved or closed by type and period

Sources checked

July to December 2025Complaint handling by category

Received

Shared scale · 0 complaints to 4,553 complaints

  • Electronic and card issues4,553 complaints
  • Fraud3,514 complaints
  • Account management3,269 complaints
  • Excess charges1,089 complaints
  • Other0 complaints

The two columns measure different events. Closure counts can include cases opened before the reporting period.

Source 1

Complaints received and resolved or closed by type and period

These counts are complaints recorded by the Central Bank of Nigeria. Resolutions and closures during a period can include complaints received in an earlier period. Compare the columns as separate counts.

20 records
Source
Electronic and card issuesJanuary to June 20245,3835,986Source 1
Electronic and card issuesJuly to December 20243,2214,458Source 1
Electronic and card issuesJanuary to June 20255,5134,432Source 1
Electronic and card issuesJuly to December 20254,5533,789Source 1
FraudJanuary to June 20246,8576,856Source 1
FraudJuly to December 20246012,134Source 1
FraudJanuary to June 20254,2032,878Source 1
FraudJuly to December 20253,5142,317Source 1
Account managementJanuary to June 20243,6991,619Source 1
Account managementJuly to December 20244552,626Source 1
Account managementJanuary to June 20257492,229Source 1
Account managementJuly to December 20253,2692,486Source 1
Excess chargesJanuary to June 202481273Source 1
Excess chargesJuly to December 20247860Source 1
Excess chargesJanuary to June 2025156186Source 1
Excess chargesJuly to December 20251,089534Source 1
OtherJanuary to June 20245079Source 1
OtherJuly to December 20244367Source 1
OtherJanuary to June 20258346Source 1
OtherJuly to December 202500Source 1

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